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Frequently Asked Questions (FAQ)
What products are provided with the warranty?
Products Purchased at Our Store
We guarantee the highest quality of the products purchased at our store. Our sales managers keep record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.
Not Damaged Products
If the products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service managers for help and they will answer all your questions as to the return and repair policy.
Products with Available Paid Check
When you pay for the product you have chosen at our store, you get the check. It’s an important document, so please save it until the end of guarantee period. Products with available paid checks will free you from headaches in case of warranty case.
Products that Were Not Repaired By Third Parties
If the products you return to our store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.
Products with Not Damaged Original Packing
All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.
Products that Were Not Used Longer than their Warranty Period
You have the right to return the product within 14 days since its receipt. Contact our service center via telephone, email or online chat. You will get all necessary instructions on how to deal with the issue. We promise to handle your claim quickly and make you happy with your bargain.
Where to apply for warranty service?
Service Center in Your City
If our service center is available in your city, you may turn there for warranty repairing, refund or product replacement. Service manager will inspect the item you wish to repair/return or replace and do everything possible to settle your issue as quickly as possible.
In some cases it is possible to invite a service manager right to your office, home or settle the issue right on site. Parts and labor repair where labor is provided onsite at your place of business or home are covered by us according to the warranty policy.
In what cases the warranty is not provided?
Damages from wear and tear
Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our store.
Unauthorized repairing services
When the product is being repaired by unauthorized service organizations, engineers or technicians the buyer loses his/her right for free warranty service.
Not branded items
This warranty does not apply to any items not branded by our company even if packaged or sold with our original products. Such kind of products may have the benefit of a manufacturer’s warranty.
Misuse or abuse
LIf the product purchased at our store has visual traces of misuse or abuse, this case is also not covered by guarantee services. The store can render repairing services at your expense.
Natural disaster is a force majeure the seller can’t prevent. So, when the product has failed from the natural disaster, the store is not obliged to refund or repair it.
Expired warranty period
The warranty begins on the date of purchase on the purchase receipt. In case the purchase receipt is not provided, the warranty period is considered to have started 6 months after the date of manufacturing on the product or as derived from the serial number of the product.