If a product isn’t right for you, you can return it to us within 30 days of purchase for an exchange or a refund. Send us an email – at firstname.lastname@example.org – to inform us of your request for the return and reimbursement of your purchase. Our customer service will send you a postage FREE label which you will need to download and print.
- Returned items must be new, unused, with their original tags. In the case of footwear, this means the item must not have been worn outside.
- Returns sent back to our warehouse that are not ‘as new’ will be refused.
- The returns label you will need to apply to the outside of your parcel and take to your local post office.
- If you believe your item to be faulty or incorrect please contact customer service before completing the return.
How to return your order:
Please return the item to the below address, wrapped and in resealable condition along with a note of your name, address and that you require a refund or exchange. All refunds are processed within 2 working days of receipt.
Please note, if the item is damaged or torn we will not refund or exchange it.
38A Edenside Road